Get help: chat with support

Stuck, or something not working? Tell us from inside the app. A help assistant answers you right away, and for a real problem it writes a support ticket for our team.

We usually fix a problem within 24 hours, and within 3 days at most.

Open Support

1. From any screen, tap Support in the sidebar, or the green Support button at the top of the dashboard.
2. On a computer you can also press Cmd + Shift + G (Mac) or Ctrl + Shift + G (Windows) on any screen.

A picture of the screen you were on is added to your report by itself, so you do not need to take a screenshot.

Describe it with AI (easiest)

The panel that opens is called Describe it with AI.

1. Pick what you want to do: Bug Report, Feature Request, UI Improvement, Performance, Security or Question.
2. Under How bad is it?, pick Low, Medium, High or Critical.
3. In the box at the bottom, type what went wrong in your own words, in Hindi, Marathi or English. For example: "Receipt pe student ka seat number nahi aa raha". Tap the send arrow.
4. The assistant repeats back what it understood and may ask a question, such as since when it has been happening. Answer it the same way.
5. When it has understood, it writes your report under Your report · edit anything. Read it. You can change any word, and change How bad is it? if needed.
6. Tap Send Report. Your ticket reaches our team.

If you only had a question, the assistant may answer it straight away and you will not need to send a report.

Write it myself

Prefer to write the report yourself?

1. In the Describe it with AI panel, tap Write it myself at the top right.
2. The Tell us more form opens. Type the problem. You can add more pictures under Attachments.
3. Pick How bad is it?.
4. Tap Send Report.

Asking for a beta feature

PG / Hostel and Cameras are in beta. To start using either one, open Support, pick Feature Request or Question, and say which one you want.